Terms and Conditions

Man With a Van Romford Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Romford provides removal, transport, and associated services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Romford, the provider of removal and transportation services.

1.2 "Customer" means the individual, business, or organisation booking or using the services of the Company.

1.3 "Services" means any removal, transportation, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means items, belongings, furniture, equipment, or any other property handled or transported by the Company under these Terms and Conditions.

1.5 "Contract" means the agreement between the Customer and the Company for the provision of Services, as governed by these Terms and Conditions and any written confirmation of booking.

2. Scope of Services

2.1 The Company provides man and van services, including domestic removals, small office moves, item collections and deliveries, and related transport services.

2.2 The exact scope of Services will be set out in the quotation or confirmation of booking. The Company is not obliged to perform any additional services that are not specified and agreed in advance.

2.3 The Company reserves the right to refuse to transport or handle any Goods which may be unsafe, illegal, hazardous, excessively heavy, or otherwise beyond the capability or reasonable expectations of the service.

3. Booking Process

3.1 Bookings may be made by the Customer through the methods made available by the Company from time to time, such as online enquiry, written confirmation, or other agreed means.

3.2 The Customer must provide accurate and complete information at the time of booking, including:

a) addresses for collection and delivery

b) date and time required

c) details of property access, such as floors, lifts, parking restrictions, or long carry distances

d) a clear description of the Goods to be moved, including any heavy, fragile, or valuable items

e) any special requirements or time constraints.

3.3 Any quotation provided by the Company is based on the information supplied by the Customer. The Company reserves the right to amend the quotation or apply additional charges if the information provided is inaccurate or incomplete, or if the scope of work changes on the day of the move.

3.4 A booking is only confirmed when the Customer has accepted the quotation or price, these Terms and Conditions, and any required deposit has been paid. The Company may, at its discretion, refuse any booking without giving a reason.

4. Prices and Quotations

4.1 Quotations may be provided on an hourly rate or fixed price basis, as specified by the Company and agreed with the Customer.

4.2 Unless otherwise agreed in writing, quotations do not include:

a) dismantling or reassembly of furniture or appliances

b) disconnecting or reconnecting electrical, plumbing, or gas fittings

c) packing materials and packing services

d) tolls, congestion charges, parking charges, or fines.

4.3 The Company reserves the right to adjust the price to reflect:

a) delays beyond the Company’s control, including waiting time caused by access issues or keys not being available

b) additional loads or stops not originally quoted

c) significantly more Goods than originally stated by the Customer

d) additional manpower required on the day due to the nature of the Goods or access issues.

5. Payments

5.1 Unless otherwise agreed, payment is due on or before completion of the Services on the day of the move.

5.2 The Company may require a deposit or full prepayment to secure a booking. Any required deposit will be communicated at the time of booking.

5.3 Payment methods will be those made available by the Company and may include card payment, bank transfer, or other agreed methods.

5.4 Where Services are provided to business Customers on account, payment terms will be as agreed in writing. If no terms are specified, payment is due within 7 days from the date of invoice.

5.5 If payment is not received by the due date, the Company reserves the right to:

a) suspend or refuse further Services

b) charge interest on overdue amounts at the statutory rate applicable in the United Kingdom

c) recover any reasonable costs of debt collection, including legal fees.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by providing notice to the Company as soon as reasonably practicable.

6.2 The following cancellation charges may apply, unless otherwise agreed in writing:

a) more than 72 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred at the Company’s discretion

b) between 24 and 72 hours before the scheduled start time: the Company may retain all or part of any deposit to cover lost work and administrative costs

c) less than 24 hours before the scheduled start time or failure to be present when the team arrives: up to 100 percent of the estimated charge may be payable.

6.3 Where the Customer requests a change of date, time, or scope of work, the Company will attempt to accommodate the request but cannot guarantee availability. Any changes may result in a revised quotation and may be treated as a cancellation and rebooking.

6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to vehicle breakdown, severe weather, staff illness, or safety concerns. In such cases, the Company will notify the Customer as soon as reasonably possible and will either:

a) offer an alternative date and time, or

b) provide a refund of any deposit paid.

The Company will not be liable for any consequential loss arising from such cancellation or rescheduling.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a) ensuring adequate and safe access to the property at both collection and delivery addresses

b) obtaining any necessary permits for parking or access restrictions

c) ensuring that Goods are adequately packed and protected, unless packing services have been agreed with the Company

d) removing any fixtures, fittings, or doors if required to move large items, unless agreed otherwise.

7.2 The Customer must be present, or represented by an authorised person, at the agreed time to oversee the move, provide instructions, and check that all Goods have been loaded and unloaded.

7.3 The Customer must check all vehicles at the end of the job to ensure that no Goods have been left behind. The Company accepts no responsibility for items left in the vehicle after completion of the Services.

8. Excluded and Restricted Items

8.1 The Company does not carry:

a) illegal goods or substances

b) live animals or pets

c) perishable goods that may be damaged or cause damage

d) hazardous materials, including flammable, explosive, corrosive, or toxic substances

e) cash, jewellery, watches, precious metals, or other high value items, unless expressly agreed in writing.

8.2 If such items are transported without the Company’s knowledge, the Company shall have no liability for any loss, damage, or consequence arising from them and may dispose of them at the Customer’s cost and risk.

9. Waste and Disposal Regulations

9.1 The Company operates in compliance with applicable UK waste and environmental regulations.

9.2 The Company is not a general rubbish removal contractor. Waste disposal, including unwanted furniture or household waste, must be agreed in advance and may incur additional charges.

9.3 Where the Company agrees to remove items for disposal, the Customer confirms that they have the legal right to dispose of those items and that they do not contain hazardous or prohibited materials.

9.4 The Company may refuse to remove or dispose of any items it reasonably believes to be unlawful to handle, unsafe, or contrary to waste regulations. Any costs incurred by the Company as a result of the Customer’s failure to comply with waste laws or regulations will be recoverable from the Customer.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.

10.2 The Company’s liability for loss of or damage to Goods, whether caused by negligence, breach of contract, or otherwise, shall be limited to the reasonable repair or replacement value of the affected items, subject to the following exclusions and limitations.

10.3 The Company shall not be liable for:

a) loss or damage arising from the Customer’s failure to adequately pack, protect, or label items, unless the Company has agreed to provide packing services

b) damage to furniture or items that were already defective, worn, or structurally compromised

c) cosmetic or minor damage such as small marks or scratches, where these are consistent with normal handling and movement of Goods

d) loss or damage where the Customer has packed the Goods in unsuitable containers or boxes

e) loss of or damage to high value items or fragile goods not declared in advance.

10.4 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of business, or loss of opportunity, arising out of or in connection with the Services.

10.5 The Customer must inspect Goods as soon as reasonably possible after delivery. Any claim for loss or damage must be reported to the Company in writing within 48 hours of completion of the Services, with reasonable details and evidence. The Company may not accept liability for claims made outside this period.

10.6 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.

11. Delays and Events Beyond Control

11.1 The Company will use reasonable efforts to adhere to any agreed timescales, but times given for arrival or completion are estimates only.

11.2 The Company shall not be liable for delays or failure to perform the Services caused by events beyond its reasonable control, including but not limited to traffic congestion, road closures, accidents, severe weather, acts of third parties, strikes, or public transport disruptions.

11.3 If a delay results in additional waiting time or extended labour, the Company may charge for extra time at the agreed hourly rate or a reasonable rate reflecting the delay.

12. Insurance

12.1 The Company maintains insurance cover appropriate to the nature of its Services.

12.2 The Customer remains responsible for ensuring that they have adequate insurance cover for their Goods, including during packing, loading, transport, and unloading. The Company strongly advises Customers to check their existing policies or obtain separate removal insurance if required.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible so that the Company has an opportunity to address the issue.

13.2 Formal complaints should be submitted in writing, providing full details of the booking, the nature of the complaint, and any relevant evidence. The Company will investigate and respond within a reasonable timeframe.

14. Data Protection and Privacy

14.1 The Company will process personal data in accordance with applicable UK data protection laws.

14.2 Personal information provided by the Customer will be used for the purposes of arranging and providing the Services, handling payments, and managing any enquiries or complaints.

15. Variation and Severability

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.

15.2 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any Contract between the Customer and the Company, are governed by and shall be construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services provided.

By placing a booking or instructing the Company to proceed with any Services, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.